Following the announcement of the Fleet Charter by Toyota and Lexus at the end of last year, the company has now signed up to use the 1link Service Network. This is an e-commerce platform and it is set to provide improved levels of menu pricing across the manufacturer’s franchise network. Toyota and Lexus are expecting to achieve better price transparency and enhanced service levels through the use of this platform. Ewan Shepherd, General Manager of Fleet and Remarketing at Toyota and Lexus, explained his company’s thinking: “Delivering a great after sales experience to fleet customers is key to Toyota and Lexus and our new Fleet Charter is designed to ensure that we are providing pricing and service levels that meet and exceed customer expectations.Using 1link e-commerce technology for menu pricing is an important element of this, providing the means for us to take complete control over service and maintenance content. Our strategy is to offer maximum capped labour and oil rates with a guaranteed parts discount and maximum MOT charge out. It is all about being as transparent with fleets as possible.”