New warranty specialist IWS offers Europe-wide solutions
CarGarantie and Car Care Plan have joined forces to form International Warranty Solutions (IWS). The joint venture is a response to the ever-greater need in the automotive market for Europe-wide, and even global warranty solutions.
As European standards for warranty and service programmes become increasingly homogenised, the benefits in efficiency for both vehicle manufacturers and importers are mirrored by an increasing need for partners who can offer warranty solutions that transcend the national level.
It is precisely to offer such Europe-wide solutions that IWS was founded. Headquartered in Cologne, IWS is a sum that is greater than its already very reputable parts: CG CarGarantie Versicherungs-AG, and Car Care Plan – two leading specialist insurance providers. By pooling their experience and capitalising on their long-standing relationship, IWS will combine international scale with local, even niche know-how.
Consequently, IWS will act as a single point of contact, offering Europe-wide (and even global) programmes tailored to specific needs (of customers) and unique demands (of individual markets).
The main customers of IWS are regional and global decision makers at OEMs, their subsidiaries and importers, as well as other automotive and mobility providers.
The company's main providers of information are international deciders on new and used vehicles, aftersales, remarketing, finance and insurance topics. All are helping to increase customer loyalty for LCVs, cars, motorbikes and e-bikes.
IWS currently make their knowledge and experience available to 48 manufacturers and 24,000 dealerships in 27 countries (all major European markets, plus Brazil, Russia, China, Singapore, Malaysia and Thailand), with the same levels of quality applied in every country. In markets not directly covered, IWS ensures coverage via Car Care Plan's parent company Amtrust.
Range of services
As for the range of services, IWS offers warranty and service programmes, including innovative and digital product development, marketing consultancy, sales support and claims handling. IWS customers are promised significant gains in turnover as well as customer loyalty and satisfaction thanks to the company's industry-leading technology, multilingual team and field-proven warranty products.
“A number of inquiries from manufacturers and importers and the high potential that the market has to offer led us to launch a pan-European and global warranty and service provider”, says Marcel De Rycker, Managing Director of IWS (pictured, centre).
Harmonise and improve
“The feedback we received from talks with potential international customers confirmed our belief that we could make a success of such a venture. We are confident that our well-designed products and services, long-standing experience and extensive expertise will prove to be of exceptional value to the industry.”
“Our core business are warranty extensions on new and used vehicles, maintenance, programs, etc. However, we are working on the development of products that are truly innovative and take into account the developments in terms of mobility, autonomous driving, digitisation and electrification”.
“Our ambition in 2018 is to further develop relations with OEMs, to help them harmonise and improve their global programmes”.
In a statement, Axel Berger, CEO of CarGarantie (pictured, right), and Paul Newton, CEO of Car Care Plan (pictured, left) added that “the joint venture will allow us to provide even greater area-wide programmes in the future and thus cater to our customers’ needs and requirements even more than before”.
“By being able to draw on the experience, geographical outreach and sales and marketing of both firms, our contract partners have the opportunity to make use of globally standardised offers.”