1 Oct 19

Keolis launches virtual mobility assistant in Dijon

From 1 October, passengers on Divia Mobilités – the multimodal transport network in Dijon operated by Keolis – can ask a virtual mobility assistant for help in streamlining their commutes. 

The first of its kind in France, the app voices end-to-end mobility advice on itineraries, service locations and traffic situations in a conversational manner, combining the power of AI technology, smart data and voice assistance. 

The virtual mobility coach, designed to simplify and encourage the use of public transport, was tested by a group of 25 passengers over a period of five months, before being released to the general public.

Over the next few months, the mobility coach will get new functions, including the option to get personalised recommendations and anticipate passengers' needs. 

The Divia Mobilités network in Dijon consists of two tram lines and 28 bus routes, plus a fleet of bicycles, 10 car parks and two park-and-ride facilities. The network carries 45 million passengers per year; the Divia Mobilités app has 20,000 active users per day. 

Authored by: Frank Jacobs