21 Jun 21

Automation at BCA equal to ’81 full-time employees’

UK-based vehicle auction specialist BCA is using robotic process automation (RPA) to streamline its back office, drive quality and improve customer service. 

Over the past two years, BCA has introduced more than 30 RPAs across the entire Group, delivering a total of 126,000 hours of time back to BCA staff, which they can use to focus on customers. Put differently, that amount of time equals 81 full-time employees. 

“The introduction of RPA in April has removed the need to rework some processes entirely, has sped up activity, assured data quality, and offers 100 percent compliance,” says Tanny Chiragh, BCA Director of Business Efficiency. 

At the start of the process, the ‘robots’ handled about 1,200 transactions a month. Since March this year, the monthly average is about 1.1 million. The robots handle a range of critical tasks, from transport collection and setting reserve prices for vehicles before auction, to handling vehicles to online auctions, undertaking VAT checks, and managing electronic cash receipts, to name but a few things. The BCA Business Efficiency team is continuing to search out processes suitable for automation. 

Authored by: Frank Jacobs